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EOFY2026

Refund policy

Returns, Store Credit & Warranty Policy

📦 Returns & Store Credit

We offer store credit only for approved returns, unless otherwise required under Australian Consumer Law.

Eligibility Criteria:

  • Return requests must be made within 14 days of receiving your order.

  • Items must be unused, in original condition, and in original packaging.

  • Return shipping is at the buyer’s expense.

  • Original shipping fees are non-refundable.

  • Transaction fees (e.g., PayPal, Afterpay, etc.) are non-refundable.

🛑 Do not return items without contacting us first.
You will need a Return ID for your item to be accepted.

🚫 Non-Returnable Items

The following items are non-returnable and not eligible for store credit:

  • Gift cards

  • Used or damaged items (unless faulty)

  • Items returned without prior approval

  • Sale or clearance items

🔧 Faulty or Damaged Items

If your item arrives damaged or becomes faulty, please contact us within 14 days of delivery.

Warranty Coverage:

  • Electrical items come with a 12-month manufacturer warranty.

  • Most products include at least 12 months warranty, excluding consumables (e.g., O-rings, seals).

  • Warranty covers manufacturing defects only — it does not cover:

    • Misuse

    • Incorrect installation

    • Accidental damage

We may request photos, videos, or the return of the product for assessment (return shipping at buyer’s expense).

🔁 Exchanges

Ordered the wrong item? We’re happy to help!

  • Contact us first to arrange the exchange.

  • Exchanges are subject to stock availability.

  • Additional postage and handling charges apply.

✅ Your Consumer Rights

This policy is in addition to your rights under the Australian Consumer Law.
You are entitled to a refund, repair, or replacement if a product fails to meet consumer guarantees.

📬 Returns Address

MD Car Care – Returns
Unit 4 / 15 Industry Drive
Caboolture QLD 4510
Australia

📦 Please contact us before sending any items to receive return instructions and a Return ID.

📩 Need Help?

Have questions about a return or warranty claim?
Email us at: info@mdcarcare.com.au
We’re here to help!