Shipping policy
MD Car Care Shipping Policy
Domestic Shipping
Order Processing Time
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All orders are processed within 2 business days (excluding weekends and public holidays).
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Orders placed outside business hours will be processed the next business day.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Regular Post | 3–10 business days |
| Express Post | 1–5 business days |
Delivery timeframes are based on your location and may vary slightly due to postal service delays.
Deliveries to PO Boxes
We ship to PO Boxes via Australia Post. Please ensure your PO Box details are entered accurately at checkout.
Order Confirmation and Tracking
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After placing your order, you will receive an order confirmation email.
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Once your item has been dispatched, you will receive a shipping notification with tracking details to follow the progress of your delivery.
Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible so we can assist you in lodging a claim with the carrier.
We may request photos of the damaged item(s) and packaging to support the claim process.
International Shipping
We do not currently offer international shipping through our website.
If you are located outside Australia and interested in purchasing, please contact us at info@mdcarcare.com.au for a custom shipping quote and delivery options.
Returns and Warranty
For information on returns, exchanges, and warranty claims, please refer to our full Returns, Store Credit & Warranty Policy.